Got a question about The FLOCK or The AfterFLOCK? Perhaps you aren't the only one. Here are a few of the questions received most often and their answers. . .
Q: The FLOCK, The FLOCK Lite, and The AfterFLOCK. What is the difference between these three membership programs?
Various blocks made from FLOCK pre-cut fabric kits
The FLOCK is the original bird block kit membership program that officially began in January 2018. A new kit featuring a different surprise bird block was shipped to each member every month. The FLOCK membership ended in December 2022 with over 60 bird block kits in the entire collection.
The AfterFLOCK is a continuation (of sorts) of The FLOCK collection for those who may have started with The FLOCK late and still want to collect blocks in the series or for those who are completely new to the program. The biggest difference between the FLOCK and The AfterFLOCK is that the blocks are not a secret. Members choose the block they'll receive each month in their shipment.
The FLOCK Lite is the pdf version of the bird block kits that commenced one year after The FLOCK. All 64 patterns from the orignal FLOCK series are available as instant PDF downloads. You select the fabrics and cut from templates to make your own kit. Be advised, some pieces are very small and may be difficult to cut. FLOCK Lite patterns are available only a la carte, not as a membership program.
Membership is not required in either The AfterFLOCK nor The FLOCK lite to purchase individual kits or pdf downloads 'a la carte.'
Q: How do I select which bird kit I want each month for my AfterFLOCK membership?
While your membership is active, your monthly block payment will be withdrawn from your credit card on file. Within an hour after your first payment is processed, you'll receive a separate email asking you to make a Wish List of your block selections the duration you expect to collect bird block kits. Please respond to that request promptly! Once your block selection has been made, your block will usually ship 1-3 business days later. Full-sized templates will be emailed about a week or so after that.
Please note, that Hummingbird Highway has a very small staff, so if Joan is out of town, there isn't a back-up staff to ship orders in her absence.
Q: I am an AfterFLOCK member and the bird I want is out of stock. What do I do next?
If your current month kit selection is out of stock, you still have options!
There are over 60 different bird designs! If your first choice selection is out of stock. choose another in-stock kit for your current delivery.
If you have your heart set on a bird kit that is out of stock, you also have the option of purchasing the PDF downloadable version of that kit. All of the full-sized bird patterns are available as downloads, and therefore are not subject to stock issues. Unfortunately, the PDF FLOCK patterns are not eligible to replace your monthly selection.
Please note that the bonus hummingbird at the bottom of the first page of the Life List is not eligible for your monthly kit selection, nor is it available as a PDF download.
Q: What birds can I choose from for my monthly AfterFLOCK block shipment?
All the previously-released bird block kits eligible for your monthly shipment are listed on the final Life List. The only exception is the bonus hummingbird at the bottom of page one on the Life List--it cannot be used to offset your monthly AfterFLOCK membership fee.
You can download the complete Life List HERE.
Q: What happens if I don't select my AfterFLOCK block?
While your membership is active, your monthly block payment will be withdrawn from your credit card on file each month. About one hour after your first monthly payment, you'll receive a separate email asking you to create a Wish List.
If you don't receive that request email promptly, please check spam and promotion folders in your email application. If you've had a change in email, please contact us with your new email address. Emails to roadrunner email accounts, unfortunately, will be automatically rejected by the Hummingbird Highway email vendor, so please provide an alternate mail address for AfterFLOCK communications.
Please respond to the Wish List email request promptly!
If your block selection Wish List isn't submitted within 1-2 business days of your fist order, a kit selection will be made for you.
If you're unable to make an online selection in a timely manner for any reason, please notify us by email regarding the delay. If you're having trouble with the steps involved, we can assist.
Once your Wish List has been submitted and confirmed by email, sit back and relax! Your monthly kit will arrive in the mail based on your Wish List selections. Full-sized templates will be emailed about 1 week after the selection order was made.
Q: How do I login to the site?
Go to https://hummingbird-highway.com/my-account/ and enter your email and password. If you can't remember your password, then click on the "Lost My Password" link, and the system will walk you through setting up a new one.
A-a-and, if you want to log out, go back to the account page. At the top, just under the website header, where it says "Hello, [your name]", look for the log out link right after your name and click on it. You will be logged out automatically when you close the browser.
Q: Can I post pictures of my blocks and projects to social media?
YES. Absolutely! Since folks who see your posts may ask for more information, link back to The FLOCK page here at Hummingbird Highway. Please send me a photo of your project as well, I love to see what you're doing with your FLOCK blocks!
Q: Oh, no! My billing/shipping notification says NY and I don't live in NY! Will my shipment arrive okay?
Don't worry. The shipping software used at the Hummingbird Highway automatically corrects your address for the shipping label based on your zip code. If your zip code is correct, your package will be shipped to the correct state, even though the email notification isn't correct.
Q: Can I just buy the pattern without the kit?
The FLOCK Lite might be just the thing for you! Click on the link, then once the new page opens, click on the photo of the Robin to select from the downloadable FLOCK pattern collection.
No kits, no pre-cut fabrics, no waiting for your kit to arrive. Select fabrics from your stash to make each bird block. All 64 bird blocks from The AfterFLOCK collection are available. PDF instructions and templates are available for instant download once purchased.
Be warned, some of the pieces are small, and may be challenging to cut. Since many of the shapes are odd sizes, full-sized templates are provided instead of traditional rotary cutting from yardage and strips. Tips to use freezer paper are provided with each FLOCK Lite pattern download.
Q: How Do I cancel my subscription?
We hate to see you go, but, hey, things change. The beauty of The AfterFLOCK is that you can start or end your membership at any time. You can access your membership details, including changing an address, updating payment information, or cancelling your membership when you are logged into the site--Go to https://hummingbird-highway.com/my-account/ and enter your email and password; if you can't remember your password, then click on the "Lost My Password" link, and the system will walk you through setting up a new one.
OR
Simply send an email with the request to discontinue your membership and we'll take it from there. You may join The FLOCK again at a future point, if you wish, however, any incentives that were available for your original subscription date will no longer apply.
Please note: No refunds, no returns, or exchanges on any FLOCK orders. Cancellation requests will take effect the month following the recent renewal.
